Non-Returnable / Non-Refundable Items

Because our products are custom-printed specifically for your order, and sold at wholesale rates we cannot accept returns or exchanges due to:

• Incorrect size, color, or style chosen at checkout
• Change of mind after purchase
• Normal wear and tear
• Assorted brands with slight shade variations

Damaged, Defective, or Misprinted Items

We stand by the quality of our work. If you receive an item that is:

• Misprinted (wrong design, placement, or missing print)
• Defective (holes, tears, faulty seams)
• Damaged during shipping

Order Cancellations & Changes

• Cancellations: Orders may only be canceled within 1 hour of purchase. After that, production begins and cancellations are not possible.
• Changes: If you need to update sizes, colors, or artwork, contact us immediately. We’ll do our best to accommodate if production hasn’t started.

Bulk & Organizational Orders

For bulk/agency orders (DPR uniforms, staff/volunteer/first responder tees, etc.):

• We provide a digital proof for approval prior to printing when applicable.
• Once approved, the order is final and cannot be returned unless defective.

Shipping & Return Process

If your return is approved for defective/misprinted items we will provide a return label or request destruction photos (to avoid return shipping costs). Replacements are shipped within 7–10 business days.

What this policy does not cover

We will be very direct about our policies.

• What a late or lost order cost you. Our responsibility is limited to the order you placed and the shipping you paid us for. We are not able to cover a missed event, a job you had to redo, lost business, labor or press time, or blank garments bought elsewhere.
• Order delays or an order that leaves us. We are not responsible for delays caused by the carrier, by weather, by a natural disaster, or by a carrier holiday or service disruption. Our shipping times are all estimates not guarantees, our responsibility for a later then expected delivery is the shipping fee you paid for that shipment.
• Artwork you provide. We do not proof or correct artwork you supply, and we are not responsible for errors in a file you've supplied. Once we receive your artwork that is considered a proof by you the customer supplying the artwork for us to print.

Cap on our total liability. Our total liability to you for any claim arising out of or relating to an order will not exceed the amount you paid us for the specific product or service that gave rise to the claim. Where your claim is that an order arrived later than the estimated date, or window, our liability is limited to the shipping fee you paid for that shipment, and where we did not charge you a shipping fee for that shipment, no shipping remedy is owed. This does not limit the replacement, or the refund where a replacement is not available, that we provide for a package lost with no record of delivery to the address on your order or for a missing, damaged, or wrong item, the full refund of an order that never shipped, or any refund the law requires when we cannot ship an order on time. We are not responsible for costs beyond the products and services you bought from us, including lost profit, a missed event or deadline, a job or contract you could not complete, labor or press time, blank garments bought from someone else, and any other indirect or consequential loss.